How to return a product?

Want to return a product?
If one of the items you received does not meet your expectations, no problem. You have 30 days from the delivery date to return it. Returns are quick and easy.
Log in to your i-Run account to access your order history and start the return process.

LOG IN TO MY ACCOUNT

You have changed your mind but your parcel has already been shipped.: Refuse the delivery. The carrier will return it to us free of charge, and you will be refunded once we receive the product. Please note that if you accept the delivery, you will be responsible for the return shipping costs.
The size or colour does not suit you.: Log in to your customer account and start a return request. Print the return form and send the parcel back to us. Please note that customers are responsible for return shipping costs.; Any return considered non-compliant (dirty, damaged, worn...) will be refused and sent back to you.

How to prepare your return?

Register your return into your i-Run account, go to "My orders" and print your return slip.
Repack your product: Place the item in its original condition and packaging, including all accessories, and insert the return slip inside the parcel.
Send your parcel back: Return your product by post within 14 days of registering your return request.

Return conditions

Before returning a product, please note the following recommendations and conditions:

Once you receive your order, try on the shoes on a clean surface (e.g. a rug).
For hygiene reasons, try on underwear over your own undergarments.

To be eligible for return, the product must:

Be in perfect condition, ready for resale
Be new, complete, and in its original packaging
Include all accessories, tags, documentation, and user manuals
Include the return form generated from your customer account

If your return does not meet the requirements, it will be considered non-compliant and may be refused and sent back to you.

Return your parcel

1.

Register your return

Log in to your i-Run account, go to "My orders" and print your return slip.

2.

Repack your product

Place the item in its original condition and packaging, including all accessories, and insert the return slip inside the parcel.

3.

Send your parcel back

Return your product by post within 14 days of registering your return request.

Where should I return my product?

Once your parcel is ready, please go to the closest Post station and ship your parcel to the following address:

i-Run - Service Retour
101 Avenue de l'Europe
Eurocentre / Bat A - Cellule 3
31620 - Castelnau d'Estretefonds
France

As the mail address, please add: contact@i-run.com

Please note that customers are responsible for all shipping and return costs.

When will I get my refund?

A full refund will be processed via the payment method used for your order within 14 days of receiving your package.

For orders paid in multiple installments, i-Run will process the refund only after receiving the full outstanding amounts, minus the refunded portion.

If a discount was applied to your order through a loyalty benefit or referral, the discount amount will be credited back to your customer account.

Example for a €140 order:
€130 paid by credit card and €10 paid with a loyalty benefit

The refund will be €130 to the payment method used and €10 credited to your customer account.

Returns FAQ

How do I return my product?

Log in to your i-Run customer account. Go to the "My Orders" section, select the relevant order, then tick the item(s) you wish to return. Fill out the return form, print it, and place it inside the parcel with the product(s).

Then drop off your parcel at the nearest post office, addressed to:

i-Run - Service Retour
101 Avenue de l'Europe
Eurocentre / B�t A - Cellule 3
31620 Castelnau d'Estr�tefonds
France

Please note that return shipping costs are your responsibility unless the error comes from us.

What are the return conditions?

To be eligible for return, the product must:

Be in perfect condition and ready for resale
Be new, complete, and in its original packaging
Include all accessories, tags, documentation, and user manuals
Include the return form generated from your customer account

Any return that does not meet these conditions will be considered non-compliant and will be sent back to you.

The colour, shape or size is not right. What should I do?

If the product does not suit you, simply submit a return request from your customer account under "My Orders".

I did not receive the correct order

Send us an email at contact@i-run.com including:

A photo of the product received
The reference of the product you initially ordered

We will send you a prepaid return label.

I received a defective product

No worries. Contact us at contact@i-run.com, describe the issue and attach two clear photos of the defect.

We will offer you an appropriate solution.

While waiting for our response, please do not use the product to avoid any damage or risk of injury.

Are returns free of charge?

If you have changed your mind or the product does not suit you, return shipping is at your expense.

If you refuse delivery of an already shipped order, the parcel will be returned to us free of charge by the carrier.

However, if you accept the parcel and then decide to return it, return shipping costs will be your responsibility.

When will I receive my refund?

After we receive and process your return, you will receive a confirmation email. The refund is issued within 14 days via the original payment method used for the order.

If you paid in multiple instalments, the refund will be processed once the full payment schedule has been completed, minus the refunded amount.

If a loyalty voucher or referral reward was used, the corresponding amount will be credited back to your customer account.

If you have any further questions regarding your order or return, please do not hesitate to contact us. We are here to help.

CONTACT US