i-Run's F.A.Q.: Frequently Asked Questions

I haven't received an order confirmation email. How can I get it?

If you're awaiting an order confirmation from us and haven't received it, it may be due to your email server's settings, which could be blocking emails from outside your country. For example, Ziggo.nl users often do not receive our emails because of this restriction. If you encounter this issue, please contact us using an alternative email address.

Additionally, we recommend reaching out to your email service provider to address this limitation and solve this issue on their side.

Can I change or cancel my order?

Once you confirm your purchase, your order is prepared immediately, and changes or cancellations are not possible. However, you can contact our customer service. If the package has not yet left our warehouse, we can cancel the order.

What delivery methods are available?

Orders placed on weekdays before 14:00 are prepared and handed over to the shipping service on the same day. Orders placed on weekdays after 14:00 will be processed the following business day. Orders placed over the weekend will be processed the next business day (Monday). Typically, your package will be delivered within 2, maximum 3 business days. Orders over 90€ can be delivered to your home or a pickup station for free. However, if you grant DPD permission to leave the package without a signature, the risk of loss or damage will be on you. Orders from www.i-run.com are exclusively delivered within Netherlands. Our shipping partner is DPD. For more information, refer to the section 'Possible Delivery Methods'.

How can I track my package?

Once you place an order, we'll send you the tracking number of your package. You can also access this information in your customer account.

What to do if a wrong or faulty item is delivered?

Our products are meticulously prepared and inspected before shipment. If a product is found to be defective, damaged, or not in conformity after being used outdoors or in sports activities, you are entitled to an exchange for the same defect-free product (if available) or a credit in your i-Run customer account (no refund to your payment method). Please contact our customer service at contact@i-run.com or call us at (+33)531619916 upon receiving a faulty product.

Money-back guarantee, how to return your item?

i-Run offers you the opportunity to return products within 30 days from the delivery date of your order. To do so, log in to your customer account on i-Run, go to the "My Orders" section, and click on the "Return Items" button for your order.

Once received, i-Run will proceed with a refund. i-Run only exchanges defective merchandise.

For more information on returning an item, please refer to the section "Money-back guarantee, how to return an item?"

Who covers the cost of the return shipping?

Currently, please be aware that customers are responsible for all return costs.

What is a loyalty benefit, and how can I redeem it?

For every order on i-Run.com, with a minimum order value of 60€, 5% of the order value will be credited to your customer account. This loyalty benefit will automatically be applied to your next order over 60€. Any loyalty benefit credited to an i-Run customer account is available 24 hours after the order.

Loyalty benefits, credits, and purchase vouchers

Loyalty benefits, credits, and purchase vouchers in a customer's i-Run account are valid for one year and are automatically applied to the next order over 60€. Any loyalty benefit credited to an i-Run customer account is available 24 hours after the order.

How do I redeem a discount voucher?

Go to your cart. Enter the discount code in the designated field and apply it before confirming your order.

How can I change my personal information?

You have the option to change your address details, password, or newsletter subscription under the section "My personal information" in your customer account.

Account deletion: Simply inform us of your desire to delete your account. Prior to deletion, please print all information and invoices stored in your account, as they will not be accessible after deletion.