Shipping, Delivery & Fees

When you shop at i-Run, you can choose to have your order delivered directly to your home or a pickup point.

On this page, you'll find all the essential information about shipping, delivery, and order pickup.

Shipping - Fast Shipping

We understand you’re excited to receive your order, so we offer Fast Shipping to deliver your products as quickly as possible.

Orders placed before 2 PM Monday to Friday are shipped the same day, regardless of the delivery method.

Orders placed after 2 PM Friday through Sunday are shipped on Monday.
Shipping begins once your payment is validated via credit card (immediate).

Delivery Options

Shipping is free for all orders over €90. For your convenience, you can choose to have your order delivered to your home or to a pickup point. Delivery options will be displayed during checkout.

After placing your order, you will receive a confirmation email. Once your order is shipped, you’ll receive another email with a tracking number to monitor your package’s progress.

Shipping Fees

Shipping fees are calculated and displayed on the "Your Order – Payment Page" before completing your purchase. The delivery costs for each available option are also shown at this stage.

Currently, the shipping fees for orders under €90 are as follows:

The Carrier

To ensure fast shipping and timely delivery, we collaborate with Chronopost for international shipments to the Netherlands. Once the package arrives, DPD takes over to deliver it to your selected address or pickup point as quickly as possible.

Pickup Points

Pickup points are convenient locations, such as tobacconists, supermarkets, or newsstands, where your packages are safely held until you collect them.

On the order summary page, you can choose between home delivery and pickup point delivery. To select the "Pickup Point" option, simply enter an address near your preferred collection spot—this could be close to your home, workplace, or even a hotel where you’re staying.

Once you've selected your pickup point, confirm your order.

Your tracking number will allow you to monitor the delivery progress. Additionally, you'll receive an email notification once your package is ready for pickup. Please wait for this email before visiting the pickup point to retrieve your order.

Collecting Your Items at a Pickup Point

To collect your items at a pickup point, please bring the following:

• The email sent by the carrier containing a code or QR code to present or scan at the pickup location.
• A valid ID (passport, driver’s license, or national ID card).

If someone else is collecting your order on your behalf, they must bring:

• Your ID or a copy of it.
• Their own valid ID.
• The email containing the code or QR code.

Our carrier uses this information solely for quality assurance purposes to register the identity of the person collecting the package.

Packages that are not collected from the pickup point within the specified timeframe will be returned to i-Run, the order will be canceled, and the purchase price will be refunded upon the package's arrival at our customer service.

Delivery to a safe place

If the recipient allows a parcel service to leave shipments at a preferred location, the risk of loss or theft is transferred to the recipient. If the parcel is not found at the designated location, the recipient is liable for any potential loss, unless they can prove that the delivery person did not leave the parcel at the agreed location (e.g., through video surveillance).

At i-Run, we recommend granting to chose a safe place only when customers know and trust their delivery person or when the drop-off location is secluded and not visible to passersby. In rare cases, parcels have been marked as delivered to an unauthorized location. Liability for the loss of such a parcel can only be transferred to a third party in exceptional circumstances, for instance, when there is evidence, such as video surveillance, as previously mentioned. Online shops are not liable if the recipient has granted an authority to leave.

Delivery Date

Once your order is placed, it is promptly handed over to our carrier. Your tracking number will provide an estimated delivery date. If the date isn’t available right away, please wait for the tracking page to update.

Unless otherwise noted, delivery times are expressed in business days.
Deliveries occur from Monday to Saturday, excluding public holidays unless specified by the carrier. Additionally, products are not shipped on French public holidays.

Modifying Your Order

If your order has already been prepared or shipped, it cannot be modified or canceled.

In case of an error or cancellation, refuse the package upon delivery. It will be returned to us promptly, and we will process a refund, allowing you to place a new order.

Please note that if you accept the package and decide to return it later, return shipping costs will be your responsibility. We recommend refusing the package if you no longer wish to receive it.

Issues with Your Order

Missed Delivery

If you are not available during the delivery attempt, the carrier will leave a notification in the mailbox. The package can be collected at the designated pickup point within 7 working days upon presentation of an ID.

For pickup point orders, you have 15 days to collect your package. After this period, your order will be returned to us and refunded. If you still wish to receive the items, you will need to place a new order. Please note that availability of items cannot be guaranteed.

Delayed or Problematic Delivery

Delays may occur due to exceptional circumstances such as peak periods (Christmas, Black Friday, sales), natural disasters, or force majeure.

If your package seems delayed, i-Run will contact the carrier to resolve the issue as quickly as possible. We will keep you updated on the progress of the investigation. To speed up the process, we may ask you for additional documents, and your cooperation will be crucial in resolving the issue efficiently.

While we understand how frustrating this situation can be, we cannot make decisions (such as issuing a refund) until Chronopost provides final conclusions from their investigation. We appreciate your understanding and patience as we work through this matter.

Damaged Packages and Defective Products

If you notice that your package is damaged upon delivery, refuse it.

If the contents of your order are damaged or if an item is defective, contact our customer service team with a detailed description of the issue and accompanying photos.

Returns and Refunds

For any reason, you may return one or more items within 30 days of delivery. Log in to your account, go to "My Orders," click on "Return an Order", and follow the steps provided.

Please note that return shipping costs are the customer’s responsibility. For defective items, please contact our customer service team to find a solution.